Ensuring a successful launch of your prepaid solution will take more than great software; it takes planning, integration and training. Thats why at CPDI we assign a dedicated technical engineer to work with you before, during and after the onsite installation providing the following benefits:
Identify site preparation requirements, such as connections to your customer service area, electrical requirements, telecommunication access, environmental conditions, etc.
Assist with any migration requirements.
Assemble, install, integrate and test the platform, including a systematic process of test calls that ensure the system is ready for processing.
Train your system administrator to use the system, set up products and features, generate reports, etc.
Provide maintenance tips and troubleshooting guides.
