Welcome to CPDI Connections Welcome to CPDI Connections. This e-newsletter connects you with the latest information about CPDI products along with ideas to apply or market the wealth of available features. This newsletter also connects you with other CPDI customers by learning about their success stories while using CPDI products. In addition to marketing-based considerations, CPDI Connections also connects you with practical, technical tips to ensure that your CPDI platform runs efficiently. And just for fun an occasional trivia question connects you to who CPDI is. "As a pioneer in the prepaid call processing industry since 1992, CPDI continues to capitalize on our proven experience and reliable products," said Rick Wymore, acting CEO and one of CPDI's original founders. Connect with CPDI and discover the feature-rich, scalable solutions that integrate seamlessly with all major wireless, wireline and Internet protocols. back to top Bad Debt Recovery Collects Lost Revenue, Retains Customers It's an unfortunate, familiar story: your existing postpaid residential or commercial customer base has a mix of reliable customers... and then there are the problem accounts. Late payments, no payments, disconnect notices - these problems result in lost revenue, lost time for your employees to focus on other projects, lost opportunities for future service, and lost accounts. The solution? CPDI's Bad Debt Recovery feature has been developed specifically for fixed line and mobile providers to switch postpaid customers to prepaid accounts. This not only allows the customer to continue service (generating goodwill), this also enables continuing revenue and incremental recovery of the old debt until the balance is repaid in full. The ability for your company to differentiate your service as a customer-focused solutions provider can set you apart from the competition. For example, Transtel Fiji, with more than 50,000 fixed line subscribers, used Bad Debt Recovery to address a growing delinquency problem with their customer base, resulting in an immediate collection of past due payments in the first month alone! The Bad Debt Recovery feature is available with Call Control version 4.21 and higher. For more information, contact your CPDI sales representative, or contact sales@cpdi.com. back to top In the News Telikom PNG Selects CPDI for Prepaid Expansion Telikom PNG Ltd. selected CPDI as the prepaid vendor to assist their expansion of prepaid offerings, furthering their ongoing goal to provide universal access to more than 80% of the people of Papua New Guinea. "Universal prepaid access will meet the market needs of government agencies, business houses and the general public," explained Linda Wattie, CPDI's regional sales director for the Pacific. Telikom's prepaid platform supports both mobile and fixed-line prepaid networks. Mr. Martin Veisame, Managing Director of Telikom, stated that the primary goal for this new technology is to recover bad debt and increase revenue streams. The long-term plan includes the rollout of prepaid wireless local loop, prepaid international toll-free, and prepaid Internet products. All are supported on the CPDI platform. Telikom is a wholly owned State company and the sole general licensed carrier in Papua New Guinea providing telecommunications services. As a State-owned entity, the company has a community service obligation to the people of PNG to provide quality telecommunications that are affordable, effective and efficient. back to top	Articles In This Edition CPDI Connections Edition 05.01 October 2005 Trivia Bad Debt Recovery Collects Lost Revenue, Retains Customers Tech Tips Telikom PNG Selects CPDI for Prepaid Expansion
	Trivia Question What does CPDI stand for? At one point there was a rumor that the CPDI initials stand for cakes, pies, doughnuts and ice cream. Although CPDI enjoys every opportunity to feast and celebrate, the abbreviation of Communications Product Development Incorporated reinforces the company's vision: our research and development of specialized telecommunication products has kept us at the industry's forefront since 1992. CPDI stands for scalability, reliable fraud prevention controls, and outstanding 24/7 customer support. back to top
	Tech Tips To ensure responsive and effective customer service, CPDI's technical engineers offer the following tips. For detailed procedures, contact your CPDI technical engineer. IP access: CPDI Technical Support recommends that customers replace modem dial-up access into their Call Control platform with secure Internet access. This method will allow troubleshooting, downloading and upgrading activities to occur more easily and cost effectively than with modem access. Regular backup: Establish regular backup procedures as part of your ongoing maintenance. Use your tape utility to back up the Data: volume on the master file server. (Backup is not needed for the standby server, as it always maintains a mirror image of the master.) System monitor email alerts: If there are system interrupts, were you aware that your Call Control system monitor can send alert messages to a pager or email address? To set up the new email alert feature, use the system monitor's System Configuration > Email Settings tab. Include the SMTP IP address and port, up to three recipients' email addresses, the "from" email address, and a subject line and message for the email alert. back to top

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About This Newsletter
CPDI Connections is a free, monthly e-newsletter containing helpful solutions, updates on our products, information on the latest releases, and tidbits of useful and fun trivia.

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CPDI is a trademark of Communications Product Development Incorporated. CPDI CALL-CONTROL, also referred to as Call Control, is a registered trademark of Communications Product Development Incorporated. CPDI Call-Control is a registered copyright of Communications Product Development, Incorporated. All other brand names and product names identified in this document are the trademarks, registered trademarks or trade names of their respective holders.

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