Call Control's Voice Mail Feature:
A Standard, Flexible Money Maker
Customers have come to expect voice mail as a standard option for their prepaid calling products. As one of the many standard features with your Call Control platform, voice mail offers convenience for your customers and additional revenue opportunities for you. As an integral part of the Call Control platform, the voice mail application supports both landline and wireless networks. With an unlimited number of voice mailboxes that can be pre-set with size quotas, your voice mail services can be tailored to meet your application requirements. Call Control also allows customers to transfer their voice mailbox to another account, supporting continued loyalty to your brand. Depending on your preferences or customer needs, you can assign a specific number to the voice mailbox, or the voice mailbox number can be randomly assigned. Batch processing offers another easy solution to quickly load large quantities of voice mailbox data. Flexible rating options include activation fees, flat monthly fees, minimum billing, and surcharges. Separate rates can be set up for leaving or retrieving voice mail messages. Initial and additional increment rates can be set depending on message length. To ensure efficient use of system resources, you can specify a retention period to determine how long a message can be stored before it is considered outdated. Any saved messages older than the specified retention period will be purged from the system automatically. Also, each voice mailbox can be restricted with a maximum allocation of storage space. Security features include unique assignment to help prevent fraudulent use. Callers can leave messages without needing to know the account number. Also, personal identification numbers (PINs) can be assigned to provide an additional level of voice mailbox security. Call Control's voicemail application supports multiple methods of deliverying message waiting notification: (1) A call can be generated to either a pager with a digital message, or a phone number and play a custom-recorded voice file; (2) if the platform has an interface to an SMSC, an MWI text message can be sent to the user's mobile phone; (3) an interface to the cellular switch can be used to announce the message; for example, using a voice message, repeating tones, a message indicator light, etc. A single DNIS or telephone access number can be a simple, easily remembered point of entry into the voice mail system for both callers and account holders. In addition, optional web access can be provided to enable account holders to retrieve messages over the Internet. For complete details about CPDI's voice mail system, contact your CPDI sales representative. Back to top  CPDI's NetControl Kiosk at Fiji's Nadi Airport
Lets Internet Access Take Off
VANCOUVER, WA USA, 20 March 2006 -- Waiting for their plane to arrive or depart, vacationers and business travelers need to connect to other parts of the globe. Now, with prepaid Internet accounts distributed by TransTel Limited, and using the new sleek, high tech kiosks in the Nadi airport, travelers can leave the Fiji surf outside to surf the Internet inside. Users can purchase TransTel Limited prepaid cards from retail stores in the Nadi airport. Using their prepaid account number, they can access email, check the weather report for their travel destination, or just surf the Internet from one of many kiosk terminals in the airport. By simply touching any key on the keyboard, a secure login window replaces TransTel's customized screen saver. With successful login, users receive a confirmation message with their remaining balance. NetControl rating features support prepaid increments based on minutes-of-use, and include settings for time of day and day of week, surcharges, and minimum charges. Warning messages display when the user's balance is nearly depleted. (It's up to the users to make sure they do not miss their plane while exploring the Net.) Additionally, TransTel's active Internet dial-up customers can use their existing prepaid account number to access the Internet from the kiosks at the Nadi airport. "The functionality is delivered off a robust and 'modular development' platform," commented Radrodro Tabualevu, TransTel's Chief Executive Officer. "The project is a pilot for the rollout of public access Internet in Fiji, which makes the robustness of the system very important." About TransTel Limited TransTel Limited, a wholly-owned subsidiary of Telecom Fiji Limited, was established in 2003 to process financial transactions over telecommunications networks. TransTel manages prepaid services, including phone cards (TeleCard), Internet access, utilities, and electronic banking transactions. TransTel also manages the Drua public phone equipment and service for Fiji. About CPDI CPDI is one of the world's leading developers of specialized telephony and Internet products enabling providers to offer enhanced billing and prepaid services. Since pioneering remote intelligence prepaid call processing in 1992, CPDI has installed platforms in every region of the world, including an extensive base of customers throughout the South Pacific. CPDI helps telecom operators win in the marketplace by differentiating and customizing prepaid offerings. CPDI designs and develops new prepaid features to meet the demands of targeted subscriber groups, ensuring that operators like TransTel are competitive in the fast changing and demanding telecommunications world. Free Training is at Your Fingertips!
Did you know that, as part of your standard License Agreement, CPDI offers a free, comprehensive training class at our headquarters in Vancouver, Washington? The three-day class includes complete Call Control data setup and maintenance procedures, reports, system administration, hardware tips, and overviews of all of our products. The course is customized to address each customer’s specific application requirements, as well as each individuals’ skill level and familiarity with the Call Control platform. Beginners as well as veterans will all benefit from additional training. Training scenarios, hands-on practice, and a certification exam are included. Remember: As part of your License Agreement, you are required to have at least one current employee certified on the Call Control system. Why not take advantage of that requirement with free training? For more information, contact your CPDI technical engineer. Back to top  |
CPDI Connections Edition 06.03 June 2006 |
Paul Kollar Implements New Sales Strategy for CPDI
Paul Kollar has joined CPDI as VP of Sales and Marketing, bringing 30 years of experience and a fresh approach to CPDI for the changing market conditions in telecom and software. Paul has been busy hiring, training, and managing CPDI's worldwide sales force, as well as representing CPDI at regional meetings and trade shows. Most recently the VP of Sales for TriQuint Semiconductor, Paul executed a successful strategy for the telecommunications marketplace. He served as advisor to several early stage start-up companies in the Portland/Vancouver area, and he is on the board of directors of Wired.MD. Because of his expertise with technology companies, he has also joined CPDI's Board of Directors. Back to top | |
To ensure responsive and effective customer service, CPDI's technical engineers offer the following tips. File server capacity: As part of your ongoing maintenance procedures, periodically check the available space on the Data: and Sys: volumes. If they are over 50% capacity, follow your standard procedures to back up, archive, and purge outdated or unneeded files. To avoid system performance issues, do not allow the file server space to fill beyond 75-80% capacity. Call processor capacity: In addition to monitoring your file servers, be sure to monitor the capacity on your call processors. CPDI supplies a Channel Capacity report format with Crystal Reports that is designed specifically for this purpose. Spare parts: Do you know what you would do in the event of an emergency? As part of your overall contingency planning, you may want to have on hand some spare parts for your Call Control system. For detailed information about any of these tips, contact your CPDI technical engineer. Back to top | |
CPDI has been a respected leader in the telecommunications industry for many years, and April marked the start of a new fiscal year. How old is CPDI, anyway? a. 7 years b. 14 years c. 98 years Since 2006 is the Chinese Year of the Dog, if you said 98 years, you are correct (in dog years)! However, if you said 14 years, you are also correct! And if you said 7 years, just double the number, and double your opportunities with CPDI! Now in our 15th year, CPDI looks forward to another great year of service and innovation. Back to top |
Effective January 1, 2006, CPDI's address will now be: 1201 SE Tech Center Drive Suite 170 Vancouver, WA 98683 USA Telephone +1.360.694.2977 Facsimile +1.360.694.2553 Please update your records to reflect the new street number to ensure accurate routing of mail deliveries. |